Change Manager - JAVA - Amsterdam Posted Jan 12
Next Ventures Ltd , Amsterdam, Noord-Holland, Netherlands
 
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For our client in Amsterdam we are looking for a Change Manager with a good understanding and knowledge of Java.

Start date: 31.01.2017

Duration: 12 months, extension possible

Location: Amsterdam

Rate: competitive rate

Tasks:

Execute global Incident, Request and Problem Management on a senior level

Ensure that all the tickets are updated correctly with all the related audit trails

Broadcast communication about high priority issues

Actively contribute to improve processes

Review Changes from technical perspective and highlight issues that may result in unavailability Extend support in case any Batch related issues are reported by UK Infra Team

Support SDM, Incident and Problem Manager with any technical details or inputs

Perform standby support

Decrease the incidents by 20% in 2017 (baseline to be determined by December 2016)

(Internal) Client satisfaction 5.7 out of 7 (baseline 5.3)

Profile:

5 years of experience in IT run and change processes

Technical background

Knowledge of Java

Drive to create client satisfaction

Ability to embed standards in a changing environment

Strong communicator (international, English language)

Employment Type: Contract
Duration: 12 months, extension possible
Other Pay Info: Competitive rate

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